Laura Rackley, Vice President of Client Success, is responsible for optimizing satisfaction amongst SPH clients and partners and developing process improvement across the Population Care implementation product lines and client support services team. Laura brings more than 15 years of experience working with some of the largest healthcare organizations in the industry and across various segments including pharmaceutical, payer, and provider entities. Laura previously held leadership roles within major Healthcare Services Organizations, such as UnitedHealth Group / Optum 360, and two of the most prominent Revenue Cycle organizations in the industry, Med Assets (now nThrive) and Conifer Health Systems. Laura started her progressive healthcare career with Accenture, one of the largest and most well-known consulting firms in the world, in which she had the opportunity to provide an innovative, consultative approach to the client engagements for which she had oversight.
Laura has a diverse background across the healthcare industry that includes roles within technical and operational consultation, implementation management, project and program management, solutions delivery, product marketing, and client management. Prior to joining SPH, Laura was Senior Director of Client Delivery with Conifer Health Systems, and was responsible for serving in an Executive Leadership role for Conifer’s largest commercial client, WellStar Healthcare, the largest hospital system in the state of Georgia. Throughout Laura’s career within the healthcare industry, she has remained focused on two key factors that drive her passion for the industry; her zest and talent for partnering with customers to deliver excellence and value to their organizations and the powerful and integral role that quality healthcare plays in communities all over the world and in the lives of all human beings.