CG CAHPS Survey and Analytics

SPH Analytics has the experience and expertise to successfully administer the CG CAHPS Survey and deliver powerful analytics and online reporting for targeted improvement.

SPH Analytics (SPH) has been helping healthcare organizations improve performance and survey results for more than two decades. We manage the complete survey process for you and go above and beyond standard requirements with action analytics and the resources you need to improve performance and compete in today’s market.

The CG CAHPS Survey for Focused Improvement

Doctor listening to patient's heart. Improving the patient experience and CG CAHPS resultsThe CG CAHPS Survey is designed to measure patient satisfaction and general experience with their primary care physician and/or physician practice. Health plans and providers administer the survey to determine where to focus their improvement efforts and track performance.

A mixed mail/phone methodology is recommended for effectively managing quotas to ensure statistically valid results. At SPH Analytics, we carefully evaluate the member database at the physician or group level to verify patient volume is sufficient for achieving the objective.

Powerful Survey Analytics and Online Reporting

SPHA provides powerful online reporting and analytics at multiple levels including optional physician/group report cards to support transparency and accountability across the provider network. Our comprehensive reporting can be used for pay-for-performance initiatives and to guide quality improvement programs.

SPH Analytics gives you the power to take action with:

  • Guided analytics that pinpoints specific opportunities for improvement
  • Prioritized performance initiatives using flexible dashboard views
  • Automated service recovery identification
  • Web-based reporting that enables proactive response and performance monitoring

Partner with a Leader

Contact SPHA to find out how we can help you make the most of CG CAHPS with our continual guidance, expertise, and powerful action analytics.

 

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ)

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