Female completing the CAHPS Drill-Down Survey

CAHPS Drill-Down and Simulation Surveys

SPH Analytics’ CAHPS® Drill-Down and Simulation Surveys allow health plans to explore key factors influencing member satisfaction. The surveys help healthcare organizations obtain additional, action-oriented information based on their member-specific data, empowering health plans with the knowledge they need to develop processes and targeted initiatives to improve member satisfaction and increase scores.

Additional Information Beyond Standard CAHPS

CAHPS Drill-Down Surveys

While the standard CAHPS Surveys help identify strengths and areas of improvement, SPH Analytics’ Drill-Down Surveys are designed to provide additional and more in-depth information that is often needed for effective follow-up action and decision making. Our Drill-Down Surveys include core questions, supplemental questions to explore the reasons behind member perceptions, open-ended questions, and write-in response choices.

In-depth questions, including multi-mark response choices, assist plans in identifying opportunities to improve their members’ experience.

CAHPS Simulation Surveys

Our CAHPS Simulation Surveys allow plans to survey members prior to the standard regulatory time schedule, allowing you to understand and react to member perceptions before CAHPS submissions.

Survey Results

SPH Analytics provides a full analysis of survey results with comprehensive information and insights. Survey results are delivered in an easy-to-understand format that can include:

  • Benchmarking
  • Evaluation of key specialty areas
  • Staff performance
  • Policy and procedure review
  • Loyalty analysis

Increase Member Satisfaction and Improve Scores

As an NCQA-Certified HEDIS CAHPS vendor and a CMS-Approved Medicare CAHPS vendor with more than two decades of experience, SPH Analytics has the knowledge and expertise to provide insights and recommendations for improved performance based on your survey findings.

Contact us about our CAHPS Drill-Down and Simulation Surveys for the additional information you need to increase member satisfaction and improve scores.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

 

Additional Resources

 

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