CAHPS Hospice Survey

Survey objectives

The Centers for Medicare and Medicaid Services (CMS) developed the CAHPS® Hospice Survey to meet the following objectives:

  • Provide a resource where selected measures could be publicly reported to beneficiaries and their family members to assist in their selection of a hospice program
  • To aid hospices with their internal quality improvement efforts and external benchmarking with other facilities
  • To provide CMS with information for monitoring the hospice care provided

The CAHPS Hospice Survey can be administered using mail only, telephone only, or a mixed-mode (mail with phone follow up) methodology. The survey is administered to the primary informal caregiver of the patient who died while receiving hospice care, beginning two months following the month of the patient’s death.

Experience measures

The CAHPS Hospice Survey measures the hospice experience from the perspective of the patients and their caregivers. The CAHPS Hospice Survey consists of 47 questions. Topics include:

• Hospice team communication
• Getting timely care
• Treating family member with respect
• Providing emotional support
• Support for religious and spiritual beliefs
• Getting help for symptoms
• Information continuity

Trust the experience and expertise of SPH Analytics to conduct your CAHPS Hospice Surveys.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

*Certain exemptions may apply based on hospice participation size and newness of the hospice’s CMS Certification Number.

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