Emergency Department
Emergency Department Patient Satisfaction

The Emergency Department is the point of entry for almost half of hospital admissions. Being the department most likely to make a first impression, it is an important location for any hospital. SPH Analytics conducts the emergency department satisfaction survey to allow emergency department staff and hospital administration insight into emergency department patient satisfaction.

Survey objective

The Emergency Department Patient Satisfaction Survey measures patient perception about care provided in your ED. Standardization and regulations are anticipated in the coming years making this the right time to measure your ED’s performance ahead of any mandatory requirements. SPH Analytics’ (SPH) ED Patient Satisfaction Survey is a proprietary survey that assesses performance specifically related to the needs of a successful Emergency Department.

Survey detail

In order to measure the whole patient experience, the Emergency Department Patient Satisfaction Survey covers patient care from before the patient visit through discharge or hospital admission.

Arrival:

  • Phone assistance
  • Accurate directions
  • Parking
  • Registration
  • Wait time

Facility:

  • Cleanliness
  • Décor
  • Safety

Visit:

  • Staff
  • Ancillary services (labs, radiology)
  • Privacy

Discharge:

  • Clarity of discharge instructions
  • Would you recommend to a friend

Do not let your reputation become an emergency

Understanding the perception of one of the highest-visited areas of your hospital. SPH Analytics has the resources you need to get a unique insight about your ED patient experience for and staff workflow. Know where you stand before reporting becomes standardized and required.

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