The ability of Emergency Department staff to impact patient experience is challenging. Decisions are made quickly, making efficiency the top priority. SPH Analytics provides an objective resource for gaining insight into staff workflow and patient satisfaction.
The Emergency Department Patient Experience Survey is administered to patients who are admitted for inpatient treatment, as well as those who are released following emergency department treatment.
The Emergency Department Patient Experience Survey measures:
- Reason for and urgency of visit
- Provided resources including testing, medication, and available interpreter
- Healthcare literacy including risks, medication instructions, and follow-up instructions
- Transition to hospital (if admitted)
- Overall experience
The SPH Emergency Department Patient Experience Survey promotes effective communication and coordination of your emergency department by identifying Emergency Department strengths and weaknesses.