Call center staff

Healthcare Call Center Solutions

With more than two decades of experience, high standards of quality oversight, and a dedicated team of onsite call center professionals, our onsite call center services provide the reliable healthcare outreach and communications clients trust. We offer personal outreach to your members and patients, provide targeted connections with special populations, help you staff short-term call center campaign needs, and other phone and IVR related services.

Our capabilities

  • More than 20 years of experience providing dependable healthcare call center services
  • Onsite call center with 150 call stations, training center, and private rooms for campaigns that are sensitive in nature
  • Highly-trained, courteous on-site telephone agents
  • Full-time bilingual (English/Spanish/Mandarin) telephone agents
  • Language line (English/Spanish/Mandarin)
  • Global voice messaging
  • Interactive Voice Recognition (IVR)
  • Volume/quota management
  • Client system interface
  • Full-service onsite mail fulfillment center which can complement phone outreach campaigns

Call-Center

Our credentials

  • Over 200,000 hours talking with members, patients, and providers in the past year
  • Collective experience working with more than 150 healthcare organizations throughout the nation
  • Quality monitors ensure positive interactions and compliance
  • High client retention rate driven by our commitment to customer satisfaction
  • Deep understanding and experience upholding healthcare regulations and requirements
  • URAC HIPAA Security Accreditation

What this means to you

  • Improved patient/member satisfaction and loyalty
  • Peace of mind because we manage the details for you
  • Accountability and assurance of expertly handled outreach
  • Customized escalation and notification alerts
  • Cost and resource savings

Contact SPHA about our call center solutions.

SPHA Certifications

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