Healthcare Call Center
SPH Analytics’ Healthcare Call Center provides phone outreach and engagement to patients, health plan members, and healthcare providers. With more than two decades of experience, high standards of quality oversight, and a dedicated team of onsite call center professionals, our call center services provide the reliable healthcare outreach and patient/member engagement clients trust. We offer personal outreach to your members and patients, provide targeted connections with special populations, help staff short-term call center campaign needs, and other phone and IVR related services.
Patient and/or member engagement and outreach is critical in today’s healthcare environment as plans are increasingly scored and held financially responsible based on their members’ feedback, outcomes, and perceptions. Engagement and outreach also help ensure patients and health plan members are receiving needed care, which increases the likelihood of positive health outcomes.
Purposeful and intentional engagement with on a regular basis can have a significant impact on patient/member satisfaction levels, loyalty, and retention.
A partner you can trust
- More than 20 years of experience providing dependable healthcare call center services
- Onsite call center with training facility and private rooms for campaigns that are sensitive in nature
- Highly-trained, courteous onsite phone agents
- Full-time bilingual (English/Spanish/Mandarin) telephone agents
- Language line (English/Spanish/Mandarin)
- Global voice messaging
- Interactive Voice Recognition (IVR)
- Volume/quota management
- Client system interface
- Full-service onsite mail fulfillment center which can complement phone outreach campaigns
- Over 200,000 hours talking with members, patients, and providers in the past year
- Collective experience working with more than 150 healthcare organizations throughout the nation
- Quality monitors ensure positive interactions and compliance
- High client retention rate driven by our commitment to customer satisfaction
- Deep understanding and experience upholding healthcare regulations and requirements
What this means to you
- Improved patient/member satisfaction and loyalty
- Peace of mind because we manage the details for you
- Accountability and assurance of expertly handled outreach
- Customized escalation and notification alerts
- Cost and resource savings
Contact SPH Analytics about our Healthcare Call Center Solutions.