Female taking the CAHPS survey


As an NCQA-certified survey vendor with industry-leading experience, SPH Analytics has the expertise you can trust for conducting the HEDIS CAHPS Survey.

Survey objective

The HEDIS CAHPS® Survey was developed jointly by the Agency for Healthcare Research and Quality (AHRQ) and the National Committee for Quality Assurance (NCQA) to assesses consumers’ experiences with their health plan and affiliated providers.

Survey detail

Clients receive personalized service and attention with ongoing communication and guidance throughout the CAHPS Survey process from our onsite facilities located in the Atlanta, Georgia area.

  • Guidance from the CAHPS experts
  • Personal service
  • Reliable survey management
  • Online reporting
  • Experience, knowledge, and dedication
  • Comprehensive final results reporting

Augmenting the survey

SPH Analytics also offers CAHPS augmentation to allow additional plan members to be sampled for a specific segment of the health plan population. Surveying additional plan members (beyond the standard sample size) when conducting the CAHPS Survey is a way for plans to expand the research potential of CAHPS.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Share the page