In-Center Hemodialysis CAHPS Survey

Experience and expertise you can trust

SPH Analytics is a certified vendor for multiple CAHPS surveys. Our operational facilities have the in-house resources and technology to support your CAHPS survey administration from start to finish.

Survey objective

The ICH CHAPS® Survey supports CMS quality reporting incentive programs by assessing the clinical experience of patients from Medicare-certified in-center hemodialysis (ICH) dialysis facilities. SPH Analytics is an approved vendor of the ICH CAHPS Survey.

Survey detail

The ICH CAHPS Survey is limited to in-center (i.e. not inpatient) dialysis and asks questions related to the patient experience within the last 3 months on topics including:

  • Interactions with providers and staff
  • Patient safety
  • Patient rights
  • Privacy

Using phone, mail, and mixed mode methodologies, the survey measures composite and individual rating measures which are used by CMS for public reporting.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

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