OAS CAHPS

SPH Analytics’ innovative technology and insightful analytics give you the power to improve!

As a CMS-Approved OAS CAHPS® Survey vendor, SPH Analytics provides complete management of the OAS CAHPS Survey with guidance and quality oversight throughout the survey process. We also provide our clients with innovative analytics that identify your facility’s greatest opportunities for improvement with:

  • Dynamic Web-based Application
    Review and evaluate your survey results on demand
  • Custom Filtered Analytics
    Isolate questions within each domain and drill down to the unit level to identify opportunities for improvement
  • Net Promoter SystemSM
    One of the most recognized and effective methods for measuring patient loyalty
  • Closed Loop Service Recovery Tools
    Drive accountability and ensure patient satisfaction
  • Personalized Consultation
    Consulting services available to create a personalized action plan

About The Survey

The OAS CAHPS Survey measures patients’ experiences with overall care received from Medicare-Certified Hospital Outpatient Departments (HOPDs) and Ambulatory Surgery Centers (ASCs).

Data collection and reporting is currently voluntary. Medicare-certified facilities may eventually be required to conduct the OAS CAHPS Survey as part of the Hospital Outpatient or ASC Quality Reporting Program.

The Importance of Conducting OAS CAHPS Now

SPH Analytics recommends that facilities begin piloting the survey prior to anticipated mandates to:

  • Know where you stand before mandatory reporting begins
  • Take action on identified issues to improve reporting results
  • Understand your patients’ perceptions and make changes to increase overall satisfaction
  • Familiarize your leadership and staff, as well as your patients, with survey protocols
  • Be ahead of your competition

Guidance and Expertise

SPH Analytics provides the guidance and expertise you need with more than two decades of experience conducting the CAHPS family of surveys. We have a strong history of helping HOPDs and ASCs measure performance and drive process improvement.

Contact SPH Analytics for a free consultation to learn more about the OAS CAHPS Survey, anticipated mandates, and how you can get started now to improve reporting results.

 

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

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