QHP Enrollee Survey
QHP enrollee survey objective
The QHP Enrollee Survey assesses the enrollee’s experience with their Qualified Health Plan (QHP) offered through the Health Insurance Marketplace. All Qualified Health Plans are required to conduct the survey through a CMS-approved survey vendor using a standardized survey protocol. Information obtained from this survey is intended to help consumers choose a health plan, provide QHPs with targeted information for improvement, provide accreditation organizations with information to regulate and accredit plans, and provide data for consumer research.
The survey is based on the Medicaid CAHPS 5.0 with additional and supplemental questions and is required for QHPs with at least 500 enrollees. Adults (18+) enrolled at least 6 months are included in the survey from which SPHA pulls a sampling at the product level (HMO, PPO, etc.).
SPHA uses a mixed methodology with mail, phone, and web protocols to conduct the QHP Enrollee Survey.
Reliable experience for your reporting requirements
Rely on SPH Analytics for the experience you need to measure and report your QHP’s member satisfaction.