Population Engage™ | Experience Solutions

At SPH Analytics our mission is to provide tools and support to help you expand your insights, understand what your patients and members are experiencing, and drive improvement. SPH Analytics empowers healthcare organizations with the ability to connect with patients and members through Healthcare Surveys and outreach.  Health plans and healthcare providers can also monitor their performance through innovative Action Analytics, and improve scores and ratings with insightful Performance Improvement Consulting.

SPH offers a holistic approach to achieving the Triple Aim by identifying care gaps, conducting patient/member engagement and outreach, and closing these care gaps through personalized patient and member engagement.  Our multi-modal Patient Outreach programs help healthcare organizations connect and engage with patients and members through mail, email, text, IVR, and healthcare call center outreach to:

  • Measure patient/member experiences and perceptions
  • Analyze results
  • Provide valuable insights
  • Develop target action plans for measurable improvement

For health plans, SPH employs an innovative Member Experience Framework that supports continuous quality improvement.  Customize your member experience program with specific solution sets designed to engage the voice of your member and monitor points of care and service to support a quality improvement and planning cycle.

Contact SPH Analytics to learn more about our outreach and engagement programs. We become your partner in quality improvement, going the extra mile to give your organization the resources and guidance it needs to improve the quality of care, enhance the patient/member experience, and reduce costs to meet the triple aim.

Improving the individual experience of care with: