Harnessing the Power of Information 

ConsultingDo you need help interpreting your healthcare survey results? Do you want an objective assessment of your strengths and weaknesses and the most effective initiatives your organization can take to improve performance, scores, and ratings?

SPH Analytics offers healthcare Performance Improvement Consulting Services to help plans develop improvement initiatives based on survey data and assist in developing solutions for increased performance, enhanced consumer satisfaction, and improve scores and ratings.

SPH’s consultants work with you to develop targeted action plans for improvement. Our experienced consultants have extensive backgrounds in quality improvement, healthcare research, and program evaluation and development. We have worked with and for leading healthcare organizations to implement process improvements and strategic initiatives. SPH helps you review reporting and results data to determine your organization’s overall strengths, and we help identify those key areas of potential improvement that can have the most impact on performance and ratings.

Stars/Scores Improvement

We understand that improving scores and star ratings is important to your organization. As a leader in healthcare transformation, SPH helps you evaluate your organization’s performance to develop a realistic plan for improvement. SPH looks beyond typical measures to help you gain a more meaningful understanding of patient and member perception to help guide your performance improvement initiatives.

Action Plans for Improvement

SPH’s Performance Improvement Consultants work with you to develop recommendations and action plans for measurable improvement.

Insights and information to help:

  • Examine plan strengths and weaknesses and how these can impact plan performance
  • Identify common themes, best practices, and calls to action
  • Develop recommendations and action plans for improvement
  • Process guidance for rating measure improvement

Planning for Long-Term Success

The answers are not always easy. However, there are specific steps you can take to bring your organization closer to its goals. Let SPH’s knowledgeable consultants help you develop plans for long-term success in the rapidly changing healthcare environment.

Additional Resources:

Partner with a Trusted Leader

Contact us to take advantage of SPH's Performance Improvement Consulting Services.

Helpful Resources on this Topic

Make a Quick Impact on CAHPS or Medicare CAHPS Scores, Part 1
Making an Impact on CAHPS Scores, Part 2
Brochure - Member Experience Survey Solutions

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