Patient and/or member engagement and outreach is critical in today’s healthcare environment as healthcare organizations are increasingly scored and held financially responsible based on patient/member feedback, outcomes, and perceptions. Engagement and outreach also help ensure patients and health plan members are receiving needed care, which increases the probability of positive health outcomes.
Purposeful and intentional engagement on a regular basis can have a significant impact on patient/member satisfaction levels, loyalty, and retention.
A Partner You Can Trust
Twenty-five years of experience providing dependable healthcare call center services
Onsite call center with training facility and private rooms for campaigns that are sensitive in nature
Full-service onsite mail fulfillment center which can complement phone outreach campaigns
The SPH Advantage
Over 200,000 hours talking with members, patients, and providers in the past year
Collective experience working with more than 150 healthcare organizations throughout the nation
Quality monitors ensure positive interactions and compliance
High client retention rate, driven by our commitment to customer satisfaction
Deep understanding and experience upholding healthcare regulations and requirements
What This Means to You
Improved patient/member satisfaction and loyalty
Peace of mind because we manage the details for you
Accountability and assurance of expertly handled outreach
Customized escalation and notification alerts
Cost and resource savings
Our Healthcare Call Center provides personal outreach to members and patients, provides targeted connections with special populations, helps staff short-term call center campaign needs, and other phone and IVR related services.
Partner with a Trusted Leader
Improve your healthcare outreach and engagement with SPH Analytics Healthcare Call Center Solutions.