Happy couple receiving outreach from SPH's Healthcare Call Center
Patient and/or member engagement and outreach is critical in today’s healthcare environment as healthcare organizations are increasingly scored and held financially responsible based on patient/member feedback, outcomes, and perceptions. Engagement and outreach also help ensure patients and health plan members are receiving needed care, which increases the probability of positive health outcomes.

Purposeful and intentional engagement on a regular basis can have a significant impact on patient/member satisfaction levels, loyalty, and retention. 

A Partner You Can Trust

  • Twenty-five years of experience providing dependable healthcare call center services
  • Onsite call center with training facility and private rooms for campaigns that are sensitive in nature
  • Highly-trained, courteous onsite phone agents
  • Full-time bilingual (English/Spanish/Mandarin) telephone agents
  • Language line (English/Spanish/Mandarin)
  • Global voice messaging
  • Interactive Voice Recognition (IVR)
  • Volume/quota management
  • Client system interface
  • Full-service onsite mail fulfillment center which can complement phone outreach campaigns

The SPH Advantage

  • Over 200,000 hours talking with members, patients, and providers in the past year
  • Collective experience working with more than 150 healthcare organizations throughout the nation
  • Quality monitors ensure positive interactions and compliance
  • High client retention rate, driven by our commitment to customer satisfaction
  • Deep understanding and experience upholding healthcare regulations and requirements

What This Means to You

  • Improved patient/member satisfaction and loyalty
  • Peace of mind because we manage the details for you
  • Accountability and assurance of expertly handled outreach
  • Customized escalation and notification alerts
  • Cost and resource savings

Our Healthcare Call Center provides personal outreach to members and patients, provides targeted connections with special populations, helps staff short-term call center campaign needs, and other phone and IVR related services.

Partner with a Trusted Leader

Improve your healthcare outreach and engagement with SPH Analytics Healthcare Call Center Solutions.

Helpful Resources on this Topic

Brochure - Healthcare Call Center Solutions
Continuous Member Engagement Brochure
Drive Member Satisfaction and Loyalty through Regular Engagement and Outreach

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