The Emergency Department is the point of entry for almost half of hospital admissions and one of the departments most likely to make a first impression. SPH Analytics conducts the Emergency Department Patient Experience Survey to provide feedback and insight into the patient’s experience.

Survey objectiveEmergency Department

The Emergency Department Patient Experience Survey measures the patient’s perception about care provided in while in the emergency department (ED). Standardization and regulations are anticipated in the coming years, making this a good time to measure your ED’s performance ahead of any mandatory requirements. The SPH Emergency Department Patient Experience Survey is a proprietary survey that assesses performance specifically related to the needs of a successful Emergency Department and provides insight into patient care from before the patient visit through discharge or hospital admission.

Gain understanding prior to mandates

Gain understanding and insight about one of the highest visited areas of your hospital. Know where you stand before reporting becomes standardized and required.

 


Partner with a Trusted Leader

SPH Analytics has more than 25 years of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.

Brochure - Healthcare Call Center Solutions
Brochure - Patient Experience Survey Solutions

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