The enrollment period is a critical time to ensure satisfaction and begin building loyalty among new members. Research has found that members who understand their plan design, options, and coverage give higher satisfaction ratings with the health plan.
SPH Analytics conducts New Member Surveys and welcome calls to help you meet regulatory requirements, make a positive first impression, and conduct health risk assessments to ensure new members get the care they need.
We have the experience and expertise to successfully manage these outreach programs while also obtaining valuable new member information and assessments. Surveys are administered from our onsite mail fulfillment center and welcome calls are conducted by our state-of-the-art call center by experienced agents specifically trained on new member protocol.
Our courteous agents provide a positive first impression to help build satisfaction and loyalty. SPH can provide daily feedback to you for specific responses that require timely follow-up such as members needing additional assistance, lost ID cards or other deliverables, and other necessary information.
The most successful plans track new member satisfaction and understanding and use this information to make improvements to their collateral, plan design, and customer service.
SPH provides valuable feedback to help health plans understand and respond to the needs
of their new members.
Take the first step toward building an effective new member onboarding program with SPH Analytics’ New Member Surveys and Welcome Calls.
SPH Analytics has more than 25 years of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.