Provider satisfaction is vital for today’s health plans. Provider satisfaction can be closely linked to member satisfaction and overall perception of health plan performance.
SPH Analytics conducts the Health Plan Provider Satisfaction Survey to assess the provider’s and practice manager’s overall satisfaction with the health plan. The survey is designed to encourage physicians and office managers to complete the survey which provides valuable feedback to the health plan.
In developing the Health Plan Provider Satisfaction Survey, SPH conducted extensive research into the components impacting provider satisfaction. We also facilitated focus groups and in-depth interviews with physicians and office managers.
SPH administers the survey through various methods and employs reliable sampling methodologies. We also recommend that plans share survey results with providers, which can increase physician cooperation.
Provider Satisfaction Surveys can be challenging for plans to administer. However, SPH has the experience and expertise to help plans effectively navigate this process. SPH helps increase physician response rates with a well-designed survey that asks relevant questions.
SPH Analytics has more than 25 years of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.