Close Care Gaps and Reduce Costs

Targeted patient outreach and engagement can have a significant impact on the quality of patient care, improved health outcomes, informed decision making, reduced health costs, and improved satisfaction and scores.  SPH Analytics’ Population Engage™ | Patient Outreach solutions empower healthcare organizations with the ability to connect with patients and members through multi-model patient engagement and outreach programs, including via mail, email, text, live call, and IVR.  Services include:

  • Assist patients with appointment scheduling
  • Remind patients about preventive care to close their specific care gaps
  • Perform medication adherence outreach
  • Provide education to patients

Engaging with today’s patients as healthcare consumers is the first step on a journey that leads to education, activation, and empowerment.  SPH offers a holistic approach to achieving the Triple Aim by identifying care gaps and closing them through personalized patient engagement and outreach.

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Engaging Patients for Higher Measure Performance

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A large academic medical center used SPH Analytics’ Population Engage | Patient Outreach to support an influenza vaccination campaign to close care gaps. The targeted patient contact emails and follow-ups had significant results. A first wave of emails was sent to 61,000 patients without documentation of a flu vaccination in the previous 12 months. A second wave of emails was sent to the non-respondents.

Results:

  • 7.4% of contacted patients responded affirmatively with the date and location of their current vaccination.
  • There was a 50.4% increase in the number of patients with a documented influenza vaccination from the previous 12 months.
The MIPS influenza vaccination measure performance improved from 13.2% (CMS Decile 3) to 40% (CMS Decile 7), for an overall increase of 203%.

Partner with a Trusted Leader

SPH Analytics has more than 25 years of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.