SPH Analytics offers the leading healthcare measurement and analytics platform to understand and impact consumer experience and engagement.


W e are passionate about improving health and wellness using a data-driven, predictive approach, with a human touch

We listen and hear. We analyze and understand. We engage and motivate .

Listen Analyze Motivate flow
LISTEN </br>Capture the Voice of </br>Healthcare Consumers

LISTEN
Capture the Voice of
Healthcare Consumers


The “voice of the customer” is a crucial contribution to the success of any business – whether that voice is a critical or favorable one. Let SPH Analytics drive improvement in your organization through CAHPS® regulatory surveys and insightful market research.
ANALYZE </br>Assess the Meaning  </br>Predict Patterns & Impact

ANALYZE
Assess the Meaning
Predict Patterns & Impact


Our predictive and descriptive analytics are built on our Nexus data platform for experience and engagement. They leverage our significant benchmarks, consumer behavioral patterns, and data modeling and science capabilities.
MOTIVATE </br>Enable Clear Action to </br>Maximize Performance

MOTIVATE
Enable Clear Action to
Maximize Performance


Leveraging our predictive analytics, SPH creates highly personalized, omni-channel outreach campaigns. Our clients use these to improve experience, member retention, care gap closure, and medication adherence.

Our health plan and provider clients across all 50 states leverage our analytics and 35 years of data and expertise to effectively engage and improve the experience of their patients and members.

SPH Clients who are Performing at the Nexus.


  • SPH Analytics has always played a strong role in helping us measure member and provider satisfaction in a meaningful way, through providing actionable data and results.
    Lisa Franchetti
    Neighborhood Health Plan of Rhode Island
  • We have better patient outreach. We can group patients based on different care opportunities, such as diabetic patients and patients who need preventive health screenings such as mammograms and colorectal screenings, and know whether the patient is up to date.
  • (SPH’s) superior analysis engine, guidance, and insight really helped us improve our scores.
  • We highly appreciate your experienced team in helping us move the needle toward patient improvement. We also look forward to a continued relationship this year, and we value your insight.

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