The Gold Standard of Service
For demonstrating the highest levels of excellence in patient satisfaction
ach year SPH Analytics recognizes our highest performing healthcare entities with the APEX Quality Award. APEX, defined as the highest or culminating point, is further defined by SPH Analytics as Attributes for Patient Excellence.
This national distinction recognizes outstanding healthcare organizations that have demonstrated the highest levels of excellence in patient satisfaction and overall care over a 12-month period. Key Performance Indicators tied closely to clinical, operational, and interpersonal measures are paramount drivers in the overall evaluation process. Experiential measures tied most closely to actual care are emphasized and weighted appropriately.
APEX Quality Award winners represent healthcare providers who consistently achieve the highest level of patient satisfaction, earning this recognition that sets clients apart from their peers.
The award is patient-centric, with scoring provided solely from each entity’s patients. Clinical interaction is heavily weighted in all markets and SPH Analytics evaluates the complementary measures we believe contribute to the effectiveness of care provided market by market.
Healthcare markets for the APEX Quality Award include Ambulatory Surgery, Endoscopy, Hospital, Diagnostic Imaging, Therapy & Rehabilitation, and Physician Practice.