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Blog
May 10, 2022
6 Things to Know About CMS’ 2023 Medicare Advantage Final Rule
Read about upcoming changes from CMS’ 2023 Medicare Advantage (MA) final rule. By Kaycee Glavich,
[…]
January 13, 2021
AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey
ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT In November, the Agency for Healthcare Research and Quality (AHRQ)
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December 3, 2020
Updates from Member Experience CAHPS Vendor Training
ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT Fall is the season when survey vendors attend vendor training
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November 18, 2020
Health Plan Quality Improvement Planning Checklist
Even in this year of global pandemic, multiple regulatory programs are still requiring health plans
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October 29, 2020
Five Good Reasons to Conduct CG CAHPS
Does your practice or health plan conduct theCG CAHPS Survey? If so, you may want
[…]
October 19, 2020
‘Tis The (Flu) Season
“I opened the door and influenza.” Okay, that’s a terrible pun, but an amusing way
[…]
October 8, 2020
Planning for Q4 in a Year Like No Other
There’s no telling how the year 2020 will size up as a benchmark for future
[…]
September 22, 2020
CMS Announces New Timeline for HOS Fielding in 2021
ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT CMS has just announced that fielding for Health Outcomes Surveys (HOS) will
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August 24, 2020
QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth
Esther TurnerPrincipal, Product Management CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is
[…]
August 17, 2020
The QPP Proposed Rule 2021: What’s in Store for MIPS and ACOs
Recently CMS released the proposed rule for the 2021 Quality Payment Program (QPP), which covers both the
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June 8, 2020
Elevating Patient Experience
Hearing and Valuing the Voice of the Patient Esther TurnerPrincipal, Product Management Person-centered care and
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June 1, 2020
Getting Regular-Care Patients Back on Schedule: Make it a “Grand Re-Opening”
Talking “care gaps” while everyone is talking “coronavirus” is a bit like talking to a
[…]
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