May 10, 2022

6 Things to Know About CMS’ 2023 Medicare Advantage Final Rule 

Read about upcoming changes from CMS’ 2023 Medicare Advantage (MA) final rule.  By Kaycee Glavich, […]
January 13, 2021

AHRQ Responds to Pandemic Telehealth Surge with New CAHPS Survey

ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT In November, the Agency for Healthcare Research and Quality (AHRQ) […]
December 3, 2020

Updates from Member Experience CAHPS Vendor Training

ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT Fall is the season when survey vendors attend vendor training […]
November 18, 2020

Health Plan Quality Improvement Planning Checklist

Even in this year of global pandemic, multiple regulatory programs are still requiring health plans […]
October 29, 2020

Five Good Reasons to Conduct CG CAHPS

Does your practice or health plan conduct theCG CAHPS Survey? If so, you may want […]
October 19, 2020

‘Tis The (Flu) Season

“I opened the door and influenza.” Okay, that’s a terrible pun, but an amusing way […]
October 8, 2020

Planning for Q4 in a Year Like No Other

There’s no telling how the year 2020 will size up as a benchmark for future […]
September 22, 2020

CMS Announces New Timeline for HOS Fielding in 2021

ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT CMS has just announced that fielding for Health Outcomes Surveys (HOS) will […]
August 24, 2020

QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

Esther TurnerPrincipal, Product Management CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is […]
August 17, 2020

The QPP Proposed Rule 2021: What’s in Store for MIPS and ACOs

Recently CMS released the proposed rule for the 2021 Quality Payment Program (QPP), which covers both the […]
June 8, 2020

Elevating Patient Experience

Hearing and Valuing the Voice of the Patient Esther TurnerPrincipal, Product Management Person-centered care and […]
June 1, 2020

Getting Regular-Care Patients Back on Schedule: Make it a “Grand Re-Opening”

Talking “care gaps” while everyone is talking “coronavirus” is a bit like talking to a […]