Elevating Patient Experience

Hearing and Valuing the Voice of the Patient Esther TurnerPrincipal, Product Management Person-centered care and the voice of the consumer have become increasingly vital measures of […]

Getting Regular-Care Patients Back on Schedule: Make it a “Grand Re-Opening”

Talking “care gaps” while everyone is talking “coronavirus” is a bit like talking to a brick wall. So is “preventive care,” “non-critical regular screenings,” and other […]

COVID-19 Regulatory Updates that Impact Health Plan CAHPS Surveys

Esther Turner, Principal, Product Management Here at SPH Analytics we’ve been busy interpreting and addressing all of the fast and furious regulatory updates that have come […]

The Human Connection of Patient/Member Experience in the Age of COVID-19

Esther TurnerPrincipal, Product Management Like many of our health plan and delivery-of-care partners, here at SPH Analytics we’ve been adapting to a crisis that calls on […]
7 Big Potential Impacts to CAHPS and HOS via the MA and PDP Star Ratings

7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA). CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

A New Tool to Visualize the “Genetics” of Payment Programs

Healthcare provider and payer organizations alike face a growing challenge in the shift to value-based care. We have found in our work that leaders increasingly struggle […]

Taking the Temperature of Your Patient Safety

Errors, accidents, injuries, infections, and even death – certainly nothing you would ever want to experience at any healthcare facility – yet, they happen.  Hospitals, compounded by […]

Analysis of Payer Relationships as Key Driver of Physician Burnout

SPH Analytics recently partnered with our client UPMC to conduct research into physician satisfaction with health plans. The research uncovered several physician and payer characteristics that […]
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