CMS Announces New Timeline for HOS Fielding in 2021

ESTHER TURNER, PRINCIPAL, PRODUCT MANAGEMENT CMS has just announced that fielding for Health Outcomes Surveys (HOS) will take place only from August through November, replacing the previous April […]

QHP Enrollee Survey: Proposed 2021 Survey Tool Updates to Address Telehealth

Esther TurnerPrincipal, Product Management CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on […]

The QPP Proposed Rule 2021: What’s in Store for MIPS and ACOs

Recently CMS released the proposed rule for the 2021 Quality Payment Program (QPP), which covers both the Merit-based Incentive Payment System (MIPS) and Alternative Payment Models (APMs). For […]

Elevating Patient Experience

Hearing and Valuing the Voice of the Patient Esther TurnerPrincipal, Product Management Person-centered care and the voice of the consumer have become increasingly vital measures of […]

Getting Regular-Care Patients Back on Schedule: Make it a “Grand Re-Opening”

Talking “care gaps” while everyone is talking “coronavirus” is a bit like talking to a brick wall. So is “preventive care,” “non-critical regular screenings,” and other […]

COVID-19 Regulatory Updates that Impact Health Plan CAHPS Surveys

Esther Turner, Principal, Product Management Here at SPH Analytics we’ve been busy interpreting and addressing all of the fast and furious regulatory updates that have come […]

The Human Connection of Patient/Member Experience in the Age of COVID-19

Esther TurnerPrincipal, Product Management Like many of our health plan and delivery-of-care partners, here at SPH Analytics we’ve been adapting to a crisis that calls on […]
7 Big Potential Impacts to CAHPS and HOS via the MA and PDP Star Ratings

7 Big Potential Impacts to CAHPS and HOS via the MA & PDP Star Ratings

CMS recently released two substantive pieces of rulemaking. Both Part II of the Advance Notice of Methodological Changes for Calendar Year 2021 and the Contract Year 2021 and 2022 […]