2018 CAHPS/Regulatory Survey Updates

SPH Analytics has completed vendor certification and training for the administration of the 2018 CAHPS® 5.0H, Medicare CAHPS, and QHP Enrollee Surveys. As a convenient reference, […]
Open Enrollment

Open Enrollment and Building Long-term Satisfaction and Loyalty

Open Enrollment has begun. The yearly period when people can enroll in a health insurance plan runs from November 1, 2017 to December 15, 2017. This […]
SPH Celebrates Health IT Week

SPH Celebrates National Health IT Week

As an advocate for the advancement of health information technology to help improve healthcare, SPH Analytics is a proud partner in promoting National Health IT Week […]

Improving CAHPS with Drill-Down and Simulation Surveys

SPH Analytics (SPH) was excited to be a Silver Sponsor for the RISE Qualipalooza Quality Leadership Summit held in San Antonio in June. We also hosted […]


Please see announcement below regarding the CMS Proposed Rule for Calendar Year 2018 for OAS CAHPS. The announcement is followed by additional thoughts from SPH Analytics. […]
CAHPS 2018

Planning for CAHPS 2018

It’s time to start planning for HEDIS and Medicare CAHPS! CAHPS® continues to grow in importance to health plans and to consumers. Several factors should be […]
CAHPS Webinar

CAHPS for MIPS FAQs as Registration Deadline Approaches

The June 30th deadline to register with CMS for the 2017 CAHPS for MIPS Survey is quickly approaching. As provider groups make their final decision about whether to conduct […]
Happy pregnant couple on telephone

Health Plans Drive Member Satisfaction and Loyalty through Regular Engagement and Outreach

Member engagement and outreach are critical in today’s healthcare environment as health plans are increasingly scored and held financially responsible based on their members’ feedback, outcomes, […]