Are you ready for HEDIS CAHPS® 2017? There are some important updates for health plans conducting the 2017 Commercial and Medicaid CAHPS Survey. The good news is that SPH Analytics has incorporated these updates into our CAHPS protocol, and we can guide you each step of the way to help ensure you have a successful CAHPS administration in 2017.
SPH Analytics recently attended NCQA vendor training for 2017 HEDIS CAHPS. We’ve outlined many of the key updates for the upcoming survey administration as follows:
The Child Version and Children with Chronic Conditions (CCC) Surveys
have been removed from the Commercial CAHPS product line.
NCQA has revised the systematic sampling method steps to add a new deduplication method for household members. This is to reduce respondent burden and deduplicate the sample frame by household before pulling the systematic sample.
Because only the household selection remains in the sample frame, these disposition codes have been removed:
In instances of multiple surveys per sample frame, NCQA has specified the following:
NCQA will review new taglines that are not part of a corporate logo or required by a state Medicaid agency.
Postcards and cover letters have been updated for the 2017 survey administration, and there are new Spanish translations.
The standard cover letter text may not be modified, except when a state’s reading level requirement is not met. In these cases NCQA will work with survey vendors to fulfill the state’s requirement.
There have been updates to the member-level data files as follows:
Survey vendors must notify NCQA of all non-HEDIS survey methodology submissions.
NCQA has revised the HEDIS CAHPS disposition categories for 2017 as follows:
These dispositions have been deleted and are now coded as 7 (Non-response after maximum attempts):
These dispositions have been deleted since the sample frame is deduplicated prior to the sample selection:
Because NCQA is now coding the telephone attempt where the member completed the survey, this disposition has been deleted:
NCQA has deleted separate coding for:
Now these will all be coded as 9 = No Data.
The 2017 HEDIS CAHPS Survey timelines is as follows:
The 2017 supplemental submission dates are as follows:
We’ve outlined above some of the key updates to keep in mind as you prepare for the 2017 HEDIS CAHPS Survey administration. It’s also important to work with a trusted survey provider, like SPH Analytics. As an NCQA-certified CAHPS vendor, we partner with you to provide ongoing guidance, advanced analytics, and recommendations for continual improvement.