Listen to – and Hear – Your Members
At SPH Analytics our mission is to provide tools and support to help you expand your insights, understand what your members are experiencing, and drive improvement. SPH offers several options to hear – and understand – the voice of your members and monitor points of care and service to support a continuous quality improvement and planning cycle.
Focus on Regulatory CAHPS Survey Measures
Focus on CAHPS Low Performance Measures
Engagement and Intervention
Focus on Outcomes
Focus on Providers and Patient Experience
- Expand understanding and insight about member/patient experiences
- Meet and/or exceed external mandates and internal goals
- Competitive advantage
- Align mutual interests of both the plan and provider groups in value based care initiatives
The research is clear that your members’ experience with their provider is highly correlated with the ratings of their health plan. It is critical that plans understand the experience being provided to their members by their contracted providers. Because of this we recommend utilizing CG CAHPS in addition to CAHPS surveys for a full 360° view of your members’ experience with the plan and the provider. Many plans will also utilize our Provider Satisfaction survey to measure the experience of the providers in their network and our Provider Access audits to understand where member may be having difficulty scheduling appointments.