Press Ganey Acquires SPH Analytics

Acquisition to Unite Previously Fragmented Provider and Payer Insights to Drive Optimal Health Care Outcomes

BOSTON, May 26, 2021 — Press Ganey, the national leader in health care consumer and workforce engagement, today announced the acquisition of SPH Analytics (SPH), the national leader in member experience measurement and engagement for the health insurance industry. Through this acquisition, Press Ganey will combine its industry-leading patient experience data with SPH’s rich member experience data to bring holistic and powerful insights to the fragmented provider and payer landscape. 

“With the acquisition of SPH, we become the only organization that can provide insights at every touchpoint across the entire health care journey,” said Patrick T. Ryan, Chairman and CEO, Press Ganey. “The challenge in driving wholesale change in health care is that organizations have data about only a fragment of the journey and by combining it, we’ll be able to remedy that challenge. New care models are emerging, and it is in the best interest of both payers and providers to understand the entire picture as the industry shifts to value-based care driven by outcomes.”

The combined scale of the two organizations will enable Press Ganey to provide unmatched insights at national, regional and local levels and accelerate innovation in the payer industry. Current SPH clients will also benefit from Press Ganey’s best-in-class technology and consulting services.

“SPH has created unrivaled impact within the health plan segment helping our clients earn the highest levels of member experience and engagement while driving sustained performance improvement,” said Amy Amick, CEO, SPH Analytics. “We look forward to our next chapter with Press Ganey and building upon this strong foundation to immediately bring even greater value to those we serve.”

Through this acquisition, Press Ganey’s experience insights will be backed by data from the voices of more than:

• 40 million patients annually
• 23 million members annually
• 3 million caregivers annually

“Press Ganey offers ready technology and analytic solutions that we will introduce to health plans facing increasing challenges with new regulatory requirements and rising member expectations. Specifically, our robust analytics combined with expert-led advisory services can meaningfully improve member experience, reduce member churn and earn sustained improvement in Star Ratings,” said Nell Buhlman, President and COO, Press Ganey. “But this is about more than the immediate benefit Press Ganey can provide payers. It is about finally having a complete picture of the care experience and using those insights to improve health care. It is also about bridging the gap between providers and payers, creating universal alignment on measurement and objectives, and ensuring resources are spent on what matters.”

Additionally, it uniquely positions Press Ganey as a pioneer in its approach to health care experience and drives needed innovation to meet the demands of the post-pandemic era. 

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Quarles & Brady LLP represented Press Ganey in connection with the acquisition. 

About SPH Analytics

SPH Analytics (SPH) offers the leading healthcare measurement and analytics platform for consumer experience and engagement. Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience, understand root causes to drive quality improvement and create blueprints for who, how, and when to engage consumers for optimal outcomes.

As the top-ranked patient satisfaction measurement firm for health plans by Modern Healthcare, SPH is the recognized leader in the industry and the only company certified to conduct all CMS-and NCQA-mandated experience surveys. SPH serves health plan and provider clients in all 50 states and conducts 92 million consumer outreaches annually. SPH is backed by STG Partners, which will continue their sponsorship as a minority shareholder in Press Ganey going forward. William Blair acted as exclusive financial advisor to SPH Analytics, and Paul Hastings LLP represented SPH Analytics and STG Partners in connection with the acquisition.