Principal, Product Management
CMS recently posted proposed updates to the QHP Enrollee Survey. This survey is required for health plan issuers operating as Qualified Health Plans on the Marketplace. It provides data about member experience to the Quality Rating System to inform consumers about the quality of plan performance.
To address the surge in telehealth adoption during the pandemic, CMS has proposed a number of modifications. Here are the changes to the survey tool proposed for the 2021 survey administration:
While these are technically proposed changes, they are quite likely to be finalized for 2021. CMS doesn’t plan to make any changes to sample sizes or survey administration protocols. SPH will be able to confirm any final changes after survey vendor training in the fall. Check back for a summary of updates on all the health plan CAHPS after SPH participates in survey vendor training in October/November.