In challenging times, clear and timely communication with your patient/member population – especially vulnerable, high-risk patients – is more important than ever.
SPH has multi-channel outreach services that are fast and easy to implement. Several of our clients have been requesting these services to provide COVID-19/ coronavirus updates and health education to their high-risk patients or members.
One cost-effective and memorable way to quickly impact your patient or member population is an interactive voice response (IVR) or automated phone call. An example would be a recorded message from your organization’s CEO that is played when they pick up the phone or as a voicemail.