SPH’s descriptive and predictive analytics solutions are built on the foundation of our Nexus Platform, incorporating over 35 years of experience, engagement, and behavioral data from the more than 90 million healthcare consumers that we touch annually.

Combining this rich data with sophisticated statistical methodologies, such as decision trees, bootstrapping, Bayesian analyses, neural networks and machine learning, SPH creates insightful analytics that inform health plans and providers about key insights into the experience of their members and patients.

On a descriptive level, SPH’s analytics solutions describe what has happened, how it has changed over time, and how it compares to other plans and providers across the country.

On a predictive level, SPH’s solutions range from predicting a health plan’s CAHPS scores to predicting the perceptions and actions of members across a population in an actionable way.

Condition Intelligence Analytics
Conjoint Analysis
Dynamic Data Analysis (DDA)

Dynamic Data Analysis (DDA)


SPH's Dynamic Data Analysis (DDA) is a customized, self-service view of survey data via SPH’s online cross-tabulation tool. Clients can select the criteria and run the tables. It includes all standard survey measures, the plan’s NCQA/CMS approved supplemental questions, and any approved appended survey fields.

Experience Explorer
Health Care Engagement Index
Market Simulation Tools

National Benchmarks

National Benchmarks


SPH Analytics leverages vast data resources to provide national benchmarks across multiple lines of business (Commercial, Medicare, Medicaid, and Marketplace) and provider organizations to provide context and help our clients better understand their relative performance.
Nexus Portal and Reporting

Nexus Portal and Reporting


Gives clients access to a robust set of interim and final survey results, designed to give early access to the key reporting metrics for projects.
The POWeR™ Chart

Predictive Analytics with SPH Forensics

Predictive Analytics with SPH Forensics


SPH Forensics combines SPH's proprietary member experience and behavioral data and benchmarks, along with our deep expertise in statistical analysis and data modeling to create informative predictive models.
SatisAction<sup>®</sup>
trACTION™ Tool

Third-Party Appending
Voice of the Member Priority Modeler

Voice of the Member Priority Modeler


This powerful tool complements our POWeR™ Chart and trACTION™ tools, providing a “where to focus” element to the reporting. Voice of the Member is real advice on how to fix things from real members, which provides invaluable insight into improving the customer experience.

Partner with a Trusted Leader

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.