Harnessing the Power of Information


SPH Analytics offers healthcare Performance Improvement Consulting Services that help plans develop improvement initiatives based on survey data. We can assist in:

  • developing solutions for increased performance
  • enhanced consumer satisfaction
  • improved scores and ratings

Do you need help interpreting your healthcare survey results?

Do you want an objective assessment of your strengths and weaknesses and the most effective initiatives your organization can take to improve performance, scores, and ratings?

SPH’s consultants work with you to develop targeted action plans for improvement. Our experienced consultants have extensive backgrounds in quality improvement, healthcare research, and program evaluation and development. We have worked with and for leading healthcare organizations to implement process improvements and strategic initiatives.

SPH reviews your reporting and results data with you to determine your organization’s overall strengths. And we help single out those key areas of improvement that have the most performance and ratings impact.

Stars/Scores Improvement

Improving scores and star ratings is important to your organization. As a leader in healthcare transformation, SPH helps you evaluate your organization’s performance to develop not just a plan for improvement, but a realistic one. SPH looks beyond typical measures to give you a more meaningful understanding of patient and member perception that guides your performance improvement initiatives.

Action Plans for Improvement

SPH’s Performance Improvement Consultants work with you to develop recommendations and action plans for measurable improvement.

Insights and information to help:

  • Examine plan strengths and weaknesses and how these can impact plan performance
  • Identify common themes, best practices, and calls to action
  • Develop recommendations and action plans for improvement
  • Process guidance for rating measure improvement

Planning for Long-Term Success

The answers are not always obvious ones. But there are specific steps you can take to bring your organization closer to its goals. Let SPH’s savvy consultants work with you to develop plans for long-term success in today’s more value-based healthcare environment.

Partner with a Trusted Leader

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.

Helpful Resources on this Topic

Make a Quick Impact on CAHPS or Medicare CAHPS Scores, Part 1
Making an Impact on CAHPS Scores, Part 2
Brochure - Member Experience Survey Solutions

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