Member acquisition, engagement, and retention are critical to achieving best-in-class performance. SPH’s strategic consultants work with health plans to cut through the complexity and take action to improve the member experience with a data-driven approach to consulting.
Leveraging predictive analytics and the SPH Analytics benchmark of CAHPS® data, representing 85% of Medicare Advantage plans, 90% of Marketplace plans, and 70% of Commercial and Medicaid plans, we have the unique data assets and expertise to help you improve scores and ratings ahead of the competition.
The answers lie in the data and member feedback your organization is already collecting throughout the member journey.
By taking insights from member feedback, interaction with the health plan, and behaviors, SPH’s Strategic Consulting can bring informed guidance that develops actionable, sustainable improvement that in turn drive measurable change. Read more about Strategic Consulting, or contact us here to discuss a program for your plan.