I s your plan prepared to meet NCQA’s Health Plan Accreditation Standard requirement for the Annual Assessment of Behavioral Health Care and Services?

NCQA Standard QI 4 Member Experience, Element E Annual Assessment of Behavioral Health Services, Factor 2: Conducts a Member Experience Survey, looks to plans to annually conduct a member experience survey. Also, Element F looks to the plan to assess data findings and identify opportunities for improvement.

The ECHO Behavioral Health Survey

Happy Couple enjoying good Behavioral Health care

SPH Analytics recommends the Experience of Care and Behavioral Health Outcomes (ECHO®) Survey developed by AHRQ. The ECHO Survey addresses key topics such as access to counseling and treatment, provider communication, plan (or MBHO) information, and overall rating of counseling and treatment received.

SPH’s Behavioral Health Survey can be conducted using a mail-only protocol or a mixed methodology to include mail with telephone follow-up. We work with each client to determine the best survey methodology to fit their specific needs.

Custom Questions

We can also assist in adding questions to obtain valuable additional and targeted information.

Insight and Expertise

SPH Analytics has over two decades of experience conducting the Behavioral Health Survey. Clients benefit from our expertise as we manage the complete Behavioral Health Survey process. We deliver insightful reporting and benchmarking with useful and actionable feedback regarding your members’ behavioral health care.

A Valid and Reliable Method: For measuring the effectiveness of your behavioral health programs

Behavioral Health Benchmark: To compare your results with other plans

Optional Segmentation Analysis: To understand the needs of specific groups

Sensitivity and Understanding: Trained agents with an understanding of the sensitive and confidential nature of this survey

Alert Procedures: Assure appropriate responsiveness and communication to the health plan on matters needing timely attention

Dependability and Peace of Mind: Because we have years of experience and all phone interviews are conducted by our trained and experienced agents

Insightful Reporting: With trending and benchmark comparisons

Support and Guidance: From your SPH team with extensive knowledge and expertise conducting the Behavioral Health Survey

With increased focus on behavioral health and the growing number of members receiving behavioral health care, this survey is a valuable tool for evaluating your members’ experience and measuring the effectiveness of your behavioral health services.

Contact us to find out more about the ECHO Behavioral Health Survey and how we can help you measure and improve the effectiveness of your behavioral health care.


Partner with a Leader

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.

Helpful Resources on this Topic

Brochure - Healthcare Call Center Solutions
Six Tips for Conducting the Behavioral Health Survey
Brochure - Member Experience Survey Solutions

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