T he Consumer Assessment of Health Care Provider and Systems (CAHPS®) Survey was developed to establish standardized survey tools and protocols for measuring consumer or patient satisfaction. The CAHPS Health Plan Survey continues to be the national standard used by Commercial and Medicaid plans and many regulatory authorities (e.g., states, CMS, NCQA) to measure, compare and or report on the consumer’s experience with their health plan and health care received.
There are currently four versions of the survey for health plans, covering HMO, POS and PPO products:
These survey tools cover a range of topics determined to be of strong relevance to the consumer’s health care experience. These topics include:
SPH Analytics has decades of experience and expertise in conducting the CAHPS Health Plan Surveys for healthcare organizations across the nation as an NCQA-certified HEDIS® CAHPS® Survey vendor since the CAHPS program began.
SPH’s CAHPS Health Plan Survey management includes:
Similar to NCQA and CMS, each year SPH compiles a CAHPS Book of Business report for the CAHPS Health Plan Surveys and Medicare CAHPS Surveys once data submissions are completed. Due to the large number of clients and samples in our book of business, SPH benchmark data has been shown to closely match that of NCQA and CMS, which tends to be published at a much later date. The SPH Book of Business benchmark data enhances the value of our reporting by:
With over two decades of experience as an approved survey vendor and working closely with our healthcare clients, SPH provides a wealth of meaningful information and resources including:
When you partner with SPH Analytics for your CAHPS Surveys, you get much more than the standard survey administration. We become your partner in quality improvement, going the extra mile to give your organization the resources and guidance it needs to meet compliance requirements, make targeted improvements, and compete in today’s healthcare market.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).