I mproving the patient experience and maximizing patient satisfaction is an important goal for healthcare providers across the spectrum of care. The goals of healthcare have magnified the focus on patient experience and satisfaction not only with their outcomes, but also with the non-clinical aspects of their experience. Providers want patients to feel they are being treated with dignity and with great customer service. Patient experience surveys are a great way for healthcare providers to understand the perspectives of their patients. These surveys translate subjective opinions into meaningful, quantifiable, and actionable data through the use of SPH’s advanced analytics and user-friendly online portal.