T he PCF PEC Survey is a CMS requirement for all practice sites that participate in the PCF 5-year model which aims to improve quality, patient experience of care, and reduce expendictures. The survey measures the experience of patients receiving care from those participating practices. Included within its questionnaire is a unique blend of questions from two CAHPS surveys (CG CAHPS and PCMH CAHPS) that measure whether patients have observed their providers and practice sites engaging in behaviors in line with these PCF objectives:
This measurement of the patient’s own perspective is a key experience barometer entirely based on their receipt of quality clinical care, ultimately leading to:
As a conditionally approved PCF PECS Survey vendor by CMS, we work closely with our clients to help them obtain valuable information and insight to improve their patient satisfaction and loyalty.
SPH Analytics is a CMS-approved Survey vendor for many CAHPS surveys and is currently conditionally approved for the PCF PECS survey. We have been administering and managing CAHPS surveys for clients since the late 1990s. SPH also has:
More than simply a check-the-box data collection approach, SPH analyzes and provides rich insights into your patients’ experiences, enabling you to precisely focus your efforts on key areas of improvement. Using SPH’s online reporting dashboard and tools such as our Power Chart key driver analysis, practices can keep a finger on the pulse of their patients’ perceptions at all times. Further, SPH typically achieves higher response rates than industry norms (43% on average in 2019), ensuring that your survey results are truly representative of your patient population
For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.