T he Emergency Department is the point of entry for almost half of hospital admissions and one of the departments most likely to make a first impression. SPH Analytics conducts the Emergency Department Patient Experience Survey to provide feedback and insight into the patient’s experience.

Survey objectiveEmergency Department

The Emergency Department Patient Experience Survey measures the patient’s perception about care provided in while in the emergency department (ED). Standardization and regulations are anticipated in the coming years, making this a good time to measure your ED’s performance ahead of any mandatory requirements. The SPH Emergency Department Patient Experience Survey is a proprietary survey that assesses performance specifically related to the needs of a successful Emergency Department and provides insight into patient care from before the patient visit through discharge or hospital admission.

Gain understanding prior to mandates

Gain understanding and insight about one of the highest visited areas of your hospital. Know where you stand before reporting becomes standardized and required.


Partner with a Trusted Leader

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.

 

 

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Brochure - Patient Experience Survey Solutions