The “voice of the customer” is a crucial contribution to the success of any business – whether that voice is a critical or favorable one. Listen to your patients'/members' experience with you; their access to healthcare, their impression of your staff communication, and their likelihood to recommend your organization. Let SPH Analytics drive improvement in your organization through CAHPS® regulatory surveys and insightful market research.
What does it all mean? The key is in the numbers – the facts and figures that, when compiled and benchmarked by SPH Analytics, present an accurate and insightful picture of your patient/member experience. How are your results trending? How do you compare to your competition? Is your continuous improvement continuously improving? With analytics that find the "Aha!" moments, you get a complete snapshot of how you’re doing … and with the numbers to back it up.
Keeping your patients actively engaged in their own health is perhaps the greatest challenge to today’s goal of value-based care. SPH Analytics’ omni-channel outreach connects with your patients in a sensitive and personalized manner. Our technology-enabled services remind patients about important preventative events to close care gaps, assist with appointment scheduling, remind them of their medication regimen, and educate them on getting and staying healthy.