Strategic Solutions for Engaging Your Population

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ANALYZE healthcare consumer experience

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MOTIVATE patients to improve health

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The “voice of the customer” is a crucial contribution to the success of any business – whether that voice is a critical or favorable one. Listen to your patients'/members' experience with you; their access to healthcare, their impression of your staff communication, and their likelihood to recommend your organization. Let SPH Analytics drive improvement in your organization through CAHPS® regulatory surveys and insightful market research.

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What does it all mean? The key is in the numbers – the facts and figures that, when compiled and benchmarked by SPH Analytics, present an accurate and insightful picture of your patient/member experience. How are your results trending? How do you compare to your competition? Is your continuous improvement continuously improving? With analytics that find the "Aha!" moments, you get a complete snapshot of how you’re doing … and with the numbers to back it up.

  • Trending
  • Benchmarking
  • CX Improvement Consulting


    Keeping your patients actively engaged in their own health is perhaps the greatest challenge to today’s goal of value-based care. SPH Analytics’ omni-channel outreach connects with your patients in a sensitive and personalized manner. Our technology-enabled services remind patients about important preventative events to close care gaps, assist with appointment scheduling, remind them of their medication regimen, and educate them on getting and staying healthy.

    • Omni-channel Outreach
    • Health Education Campaigns
    • Care Gap Closure
    • Medication Adherence
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