This powerful tool complements our POWeR Chart and trACTION tools, providing a “where to focus” element to the reporting. Voice of the Member & Patient is real advice on how to fix things from real members, which provides invaluable insight into improving the customer experience.

Sample Voice of the Member & Patient

Voice of the Member feedback is based on qualitative findings from SPH Analytiics-funded online research communities consisting of adult consumers from across the country with Medicare Advantage health insurance and prescription. This general qualitative feedback was collected to provide deeper insight about how to give members what they feel may be lacking.

We offer the following actions to focus improvement efforts on items in the area(s) listed below.

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