SPH’s Experience Explorer is a dynamic tool for creating custom benchmarks and ad hoc comparisons to one of the most powerful and comprehensive health plan member experience libraries in the U.S. The online application allows users to select benchmark parameters for comparisons to their own results and segment the data by a variety of demographic subgroups and cohorts. Experience Explorer empowers health plans to drive quality improvement through tracking and comparison of  key performance indicators.

How do you measure up?

How is your organization performing against your quality improvement goals? Are you targeting and focusing on the right areas? How do similar companies compare to your results? SPH’s Experience Explorer allows you to segment and compare your numbers against one of the nation’s largest competitive benchmark libraries for health plan member experience.

In today’s competitive healthcare environment, the most successful healthcare organizations find that benchmarking is imperative to continually improve processes and performance. A recent white paper demonstrates that healthcare organizations that actively benchmark their performance create a competitive environment promoting improvement and growth. The paper further documents the quantifiable benefits of benchmarking, in one case resulting in hospital operating room budget savings of 3% and improved surgical caseloads by 10%.

3%
Hospital Operating Room Budget Savings

10%
Improved Surgical Caseloads

How does Experience Explorer work?

SPH filters and segments results from tens of thousands of member experience surveys from its 350+ plan clients into key performance indicators (KPIs) that you can select to compare with your company’s own corresponding targets.  These segments are supplemented with self-reported dimensions such as age, gender, education, chronic condition status, health status, mental health status, utilization, language, survey mode, and more.

Experience Explorer empowers SPH clients to pinpoint the areas they need to address for quality improvement or greater member engagement – or both – and then make action plans and strategies to target these areas.

Sample KPIs from Medicare CAHPS for the Medicare Advantage Star Rating program:

  • Annual Flu Vaccine
  • Getting Needed Care
  • Getting Care Quickly
  • Health Plan Customer Service
  • Rating of Health Care
  • Rating of Health Plan
  • Coordination of Care
  • Rating of Drug Plan
  • Getting Needed Prescription Drugs

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