Measure healthcare experience and improve performance

SPH Analytics has more than two decades of experience providing reliable healthcare survey administration and market-leading analytic solutions. We have the experience and expertise to manage the entire survey administration process for you and empower you to take targeted action with our advanced survey analytics.

SPH Analytics advanced analytics give you the power to take action with:

  • Guided analytics that pinpoint specific opportunities for improvement
  • Prioritized performance initiatives using flexible dashboard views
  • Automated service recovery identification
  • Ability to delegate accountability to appropriate individuals/departments
  • Web-based reporting that enables proactive response and performance monitoring

Our intuitive dashboards and guided analytics identify specific opportunities for measurable improvement. Patterned issues are easily identified and can be resolved through targeted communication and accountable action planning.

SPH Analytics employs innovative technology as well as deep survey expertise from decades of experience. We are committed to providing healthcare organizations with the resources to enhance performance, lower costs, and improve the patient/member experience.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Partner with a Trusted Leader

SPH Analytics has more than 25 years of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.

Helpful Resources on this Topic

Brochure - Patient Experience Survey Solutions
Brochure - Member Experience Survey Solutions
Improving CAHPS with Drill-Down and Simulation Surveys

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