The Surgery Center Patient Experience Survey delivers valuable information that can help you improve performance and patient satisfaction. Understanding your patients’ experiences and perceptions is critical for training staff, improving processes, and avoiding adverse events.
Our experience and reputation have made us the trusted partner of choice for Ambulatory Surgery Centers (ASCs) throughout the nation, and we’ve helped hundreds of ASCs improve overall performance. SPH Analytics supports the overall mission of ASCs, many state organizations, and industry initiatives to further the cause and success of ASCs. In addition, this survey helps ASCs comply with industry accreditation requirements to conduct a patient satisfaction survey. We provide ASCs the tools needed to identify clear internal expectations to optimize patient satisfaction. Our advanced analytics help ASCs identify problem areas and create action plans for improvement.
The following features (and more) are all standard components of our Surgery Center Patient Experience Survey in addition to personalized flexibility to address your unique goals and objectives.
A unique feature of the Surgery Center Patient Experience Survey is the ability to survey patients electronically. Our clients have sustained a 40-65% survey response rate over the past several years, with surveys returned in days as opposed to months.
SPH Analytics’ Surgery Center Patient Experience Survey is an important survey for ASCs striving to provide superior services and exceptional quality care.
SPH Analytics was selected by the Ambulatory Surgery Center Association (ASCA) as its Affinity partner OAS-CAHPS and Patient Experience Surveys because of our extensive survey expertise and a proven history of success with ASCA members. ASCA members receive special discounts.
SPH Analytics has more than 25 years of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.