SPH Analytics’ CAHPS Drill-Down and Simulation Surveys allow health plans to explore key factors influencing member satisfaction. The surveys help healthcare organizations obtain additional, action-oriented information based on their member-specific data, empowering health plans with the knowledge they need to develop processes and targeted initiatives to improve member satisfaction and increase scores.

Additional Information Beyond Standard
CAHPS SurveysCAHPS Drill-Down Survey and Simulation Study to improve CAHPS

While the standard CAHPS® Surveys help identify strengths and areas of improvement, SPH Analytics’ Drill-Down Surveys are designed to provide additional and more in-depth information that is often needed for effective follow-up action and decision making. Our Drill-Down Surveys include core questions, supplemental questions to explore the reasons behind member perceptions, open-ended questions, and write-in response choices.

In-depth questions, including multi-mark response choices, assist plans in identifying opportunities to improve their members’ experience.

CAHPS Simulation Surveys

Our CAHPS Simulation Surveys allow plans to survey members prior to the standard regulatory time schedule, allowing you to understand and react to member perceptions before CAHPS submissions.

Survey Results

SPH Analytics provides a full analysis of survey results with comprehensive information and insights. Survey results are delivered in an easy-to-understand format that can include:

  • Benchmarking
  • Evaluation of key specialty areas
  • Staff performance
  • Policy and procedure review
  • Loyalty analysis

Increase Member Satisfaction and Improve Scores

As an NCQA-Certified HEDIS CAHPS vendor and a CMS-Approved Medicare CAHPS vendor with more than two decades of experience, SPH Analytics has the knowledge and expertise to provide insights and recommendations for improved performance based on your survey findings.

Contact us about our CAHPS Drill-Down and Simulation Surveys for the additional information you need to increase member satisfaction and improve scores.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Additional Resources

Partner with a Trusted Leader

SPH Analytics has more than 25 years of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.

Helpful Resources on this Topic

Brochure - Member Experience Survey Solutions
Make a Quick Impact on CAHPS or Medicare CAHPS Scores, Part 1
Webinar Recording: Improving CAHPS with Drill-Down and Simulatuion Surveys

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