T hese are unprecedented times in the US and around the world. Health care systems are under stress and everyone has questions. The SPH Analytics COVID-19 National Tracking Study allows health plans to better understand their own members and what members across the country are experiencing to help inform outreach and planning efforts. Given the fast-moving changes during the pandemic, this tracking study is fielded and analyzed weekly.
SPH leverages an online panel to select healthcare consumers from around the country. This sample can be supplemented with a health plan’s own members. The nationally representative sample remains current by refreshing weekly.
The survey explores timely topics that impact a health plan’s membership such as:
Refreshed weekly, the SPH online dashboard provides unprecedented insight into the sentiment of consumers and health plan members about their experiences with the health care system during the pandemic. Utilizing a national benchmark, SPH provides insightful reporting with the ability to filter and customize the data views.