Member experience is a key driver for health plans to grow and thrive. Research shows that when members feel valued and appreciated, almost 87%
will support and recommend their plan. And 74% will keep their membership with that plan.
Member experience surveys help plans understand their membership and can pinpoint opportunities for improvement. Actionable data from surveys can help plans grow and gain greater market visibility, improve star ratings, support accreditation efforts, and boost CMS reimbursement. More than 48% of all U.S. health plans choose to do business with SPH because of our extensive experience and innovative analytics for driving improved member experience.