As a dialysis facility, you’re required to conduct the ICH CAHPS® survey with an approved vendor. As one of the original CMS-approved vendors, SPH Analytics has been conducting the ICH CAHPS® survey since its inception, and we are the largest producer of these surveys year after year.
Select SPH Analytics, the most trusted and experienced research firm in the health care industry and the biggest player in the ICH CAHPS space. We offer experience, timeliness, accuracy, value, clear assessment of where you stand and direction for improvement.
The ICH CAHPS® survey is a standardized survey program designed to measure the experiences of people receiving in-center hemodialysis from Medicare-certified dialysis facilities.
This survey is conducted for dialysis centers by SPH Analytics (an approved ICH CAHPS® survey vendor) and is intended to:
SPH’s ICH CAHPS Survey program meets all CMS requirements and goes above and beyond to help execute your survey flawlessly, get the best response rates, and provide you clear, actionable reporting. Additionally, our personalized web portal allows you to view all your patient feedback in one secure location.
Let SPH handle the CAHPS® survey for you while you do what you do best – taking care of your patients. With our program you can expect:
SPH Analytics uses mail, phone, and mixed (mail + phone) methodology to administer the ICH CAHPS Survey.
SPH provides comprehensive reporting of CAHPS performance with our advanced guided analytics. Analysis is based on Top Box scores, allowing for industry comparisons, as well as Net Promoter ScoreSM, a business measure of customer sentiment that helps identify opportunities for improvement via service recovery. With SPH’s powerful analytics, you can take proactive measures to improve scores, performance, and patient satisfaction.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).