Engaging Patients for Higher Measure Performance

multi-model patient outreach programs, by mail, email, text, live call, and IVR
A large academic medical center used SPH Analytics’ Population Engage | Patient Outreach to support an influenza vaccination campaign to close care gaps. The targeted patient contact emails and follow-ups had significant results. A first wave of emails was sent to 61,000 patients without documentation of a flu vaccination in the previous 12 months. A second wave of emails was sent to the non-respondents.


  • 7.4% of contacted patients responded affirmatively with the date and location of their current vaccination.
  • There was a 50.4% increase in the number of patients with a documented influenza vaccination from the previous 12 months.
The MIPS influenza vaccination measure performance improved from 13.2% (CMS Decile 3) to 40% (CMS Decile 7), for an overall increase of 203%.

Omnichannel Outreach to Connect with Patients on Their Terms

Partner with a Trusted Leader

SPH Analytics has decades of experience driving quality program success. We have the experience and expertise clients trust to improve clinical care, enhance patient experience, and reduce costs to meet the Triple Aim.