The voice of the customer is a crucial contribution to the success of any business – whether that voice is a critical or favorable one. Let SPH Analytics drive improvement in your organization through CAHPS® regulatory surveys and insightful market research.
Our predictive and descriptive analytics are built on our Nexus data platform for experience and engagement. They leverage our significant benchmarks, consumer behavioral patterns, and data modeling and science capabilities.
- Guided Analytics
- Dashboard Reporting
- Net Promoter System
Leveraging our predictive analytics, SPH creates highly personalized, omni-channel outreach campaigns. Our clients use these to improve experience, member retention, care gap closure, and medication adherence.