This powerful tool complements our POWeR™ Chart and trACTION™ tools, providing a “where to focus” element to the reporting. Voice of the Member is real advice on how to fix things from real members, which provides invaluable insight into improving the customer experience.
Sample Voice of the Member
Voice of the Member feedback is based on qualitative findings from SPH Analytics-funded online research communities consisting of adult consumers from across the country with Medicare Advantage health insurance and prescription. This general qualitative feedback was collected to provide deeper insight about how to give members what they feel may be lacking.
We offer the following actions to focus improvement efforts on items in the area(s) listed below.