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Listen to the voice of healthcare consumers

SPH Analytics has more than three decades of experience providing reliable healthcare survey administration and market-leading analytic solutions. We have the experience and expertise to manage the entire survey administration process for you and empower you to take targeted action with our advanced survey analytics.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ)

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Member Experience Research


Member experience is a key driver for health plans to grow and thrive. Read more...
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Patient Experience Research


Improving the patient experience and maximizing patient satisfaction is an important goal Read more...
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Provider Experience Research


In recent years there has been a call to focus on the provider perspective in improving healthcare. Read more...
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Access
to Care


Provider Access Audits to ensure patients and members have appropriate access to care. . . Read more...
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Strategy Research


Our strategy research solutions are an extension of our custom research program. Read more...
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Qualitative Research


Your members' behavior, perceptions, motivations, beliefs, desires – all provide essential revelations... Read more...
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Other Stakeholders


A 360° view of perceptions of other stakeholders is invaluable to improving patient experience. Read more...

Next Steps: Improve performance and engage healthcare consumers

Helpful Resources on this Topic

Brochure - Patient Experience Survey Solutions
Brochure - Member Experience Survey Solutions
Improving CAHPS with Drill-Down and Simulation Surveys

Discover additional information in our Resource Library