How can I improve my CAHPS scores? 

Conduct CAHPS Drill-Down or Simulation research projects to explore CAHPS issues in ways that can’t be addressed in the official CAHPS surveys. Obtain a richer understanding of CAHPS topics with expanded questioning and capitalize on enhanced analysis opportunities with larger sample sizes, the inclusion of internal metrics for more relevant segmenting, and responder/non-responder data.


Off-Season CAHPS Surveys are used to obtain:

  • Deeper insight into CAHPS scores 
  • CAHPS interim score


Modify the CAHPS Survey to gain these advantages:

  • Ability to target specific measures for in-depth exploration.
  • Allows for increased sample size and sample stratification by Region, Provider Group, Risk Factor, or other metrics.
  • Allows significant changes to the survey tool and data collection methodologies to reflect corporate objectives, improve time efficiencies, and minimize costs.
  • Unlimited use of supplemental and open-ended questions.
  • Unlike official CAHPS, the data can be tied back to your internal metrics for improved segmentation & analytics.


Replicate the CAHPS Surveys for these advantages:

  • Ability to increase sample size for a more robust data set.
  • Ability to ask new, customized supplemental questions.
  • Unlike official CAHPS, the data can be tied back to your internal metrics for improved segmentation & analytics.
  • Ability to assess the differences between survey responders and non-responders.

Survey Results

SPH Analytics provides a full analysis of survey results with comprehensive information and insights. Survey results are delivered in an easy-to-understand format that can include:

  • Benchmarking
  • Evaluation of key specialty areas
  • Staff performance
  • Policy and procedure review
  • Loyalty analysis

Increase Member Satisfaction and Improve Scores

As an NCQA-Certified HEDIS CAHPS vendor and a CMS-Approved Medicare CAHPS vendor with more than two decades of experience, SPH Analytics has the knowledge and expertise to provide insights and recommendations for improved performance based on your survey findings.

Contact us about our CAHPS Drill-Down and Simulation Surveys for the additional information you need to increase member satisfaction and improve scores.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Partner with a Trusted Leader

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.

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