T he enrollment period is a critical time to ensure satisfaction and begin building loyalty among new members. Research has found that members who understand their plan design, options, and coverage give higher satisfaction ratings with the health plan.

SPH Analytics conducts New Member Surveys and welcome calls to help you meet regulatory requirements, make a positive first impression, and conduct health risk assessments to ensure new members get the care they need.

We have the experience and expertise to successfully manage these outreach programs while also obtaining valuable new member information and assessments. Surveys are administered from our onsite mail fulfillment center and welcome calls are conducted by our state-of-the-art call center by experienced agents specifically trained on new member protocol.

Welcome New Members and Make a Positive First Impression

Our courteous agents provide a positive first impression to help build satisfaction and loyalty. SPH can provide daily feedback to you for specific responses that require timely follow-up such as members needing additional assistance, lost ID cards or other deliverables, and other necessary information.

The most successful plans track new member satisfaction and understanding and use this information to make improvements to their collateral, plan design, and customer service.

Build Member Satisfaction and Loyalty

SPH provides valuable feedback to help health plans understand and respond to the needs of their new members.

  • Make a positive first impression for long-term impact on member satisfaction and loyalty
  • Welcome new members and provide timely information and assistance
  • Collect data to assess new member needs
  • Ensure understanding with experienced English/Spanish/Mandarin bilingual agents
  • Choose survey and reporting options to fit your needs and budget

Take the first step toward building an effective new member onboarding program with SPH Analytics’ New Member Surveys and Welcome Calls.

Partner with a Trusted Leader

For more than three decades, SPH Analytics has helped healthcare organizations improve the experience and engagement of their patients and members. Let us bring our unique expertise and analytical and predictive approach to your organization’s challenges.

Case Study - New Member Satisfacation
Open Enrollment and Building Long-term Satisfaction and Loyalty
Brochure - Member Experience Survey Solutions

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